Frequently Asked Questions


Purchasing, Shipping & Returns

Shipping costs are based on package weight and shipping location. You will see shipping options and pricing during the checkout process. Please note that if you’d like to receive your order sooner, you can select expedited shipping. Increased shipping costs will be applied at checkout for this service.

Signature required for orders over $200.00.

All orders are processed within approximately 1 to 3 business days after the order is placed. Orders placed on a weekend or holiday will be processed on the next business day and will ship within 1 to 3 business days. Please note that all processing times are estimates and may be subject to change. Once your order ships, you will receive an email with tracking information or click here to sign up for FedEx Delivery Manager and receive tracking updates on your orders.

The shipping methods offered during checkout will differ based on your shipping address and number of items being ordered.

PLEASE NOTE: Noodle & Boo reserves the right to change its shipping policies at any time.

Shipping Method Estimated Delivery Time Carrier
Fedex Ground Shipping for U.S. Mainland 3 - 8 business days FedEx Ground Shipping
Fedex SmartPost Shipping for U.S. Mainland 3 - 8 business days FedEx SmartPost Shipping
U.S. Mainland FedEx Two Day Air 3 - 5 business days FedEx Two Day Shipping
U.S. Mainland FedEx Standard Overnight 1 - 3 business days FedEx Overnight Shipping
Ground Shipping for Alaska and Hawaii 5 - 8 business days FedEx SmartPost for Alaska and Hawaii

The shipping methods offered during checkout will differ based on your shipping address and number of items being ordered. Once an order is processing, we no longer have the ability to change the delivery method. Click here to sign up for FedEx Delivery Manager.

We currently ship with USPS and FedEx.

At this time we can only ship to customers in the United States.

We stand behind our products 100%! If you are not completely happy with your purchase for any reason, you may return it. We ask that you do so within 14 days of receipt. Simply call us at 888.400.5454 to request a call tag. Once you receive it, send us the product in its original packaging and a copy of the original invoice. Please include your contact information so we can expedite the return.

Please note, original shipping charges, if any, are not refunded.

Mail to:
Noodle & Boo, LLC
100 Cooper Court, Suite B
Los Gatos, California 95032

You may exchange or return "Luxe Gift" items within 30 days of purchase, with a receipt.  To qualify for an exchange or return, product must be in original packaging.  Items returned incomplete, altered, and/or damaged will not be refunded. Customer is responsible for return shipping costs. The refund is made with the same means of payment used by the customer for the initial sale. 

Please call 888.400.5454 to begin the exchange/return process for a "Luxe Gift" item.

No. You may purchase product as a guest. However, the value of creating an account is that all your contact information is saved allowing you save time the next time you order. By having an account you can review your order history. Noodle & Boo does not keep credit card information.

SUBSCRIPTION

Our Subscription program allows you to have regularly scheduled orders at a discounted price. Subscribe to your favorite Noodle & Boo products, select your frequency and we’ll automatically deliver them so you never run out. You'll save 15% off your item and only pay once your order ships.
You always have complete control over your subscription orders and we send email reminders before each order ships.
You can change your delivery frequency, next order date, or quantity anytime by visiting ‘My Subscriptions’ located within your account. Changes to orders can be made any time before the next scheduled shipment date and you can cancel at any time.

Subscribing is easy; it can be done while browsing on a product page. To get started, simply select the Subscribe option for your desired product, select your preferred shipment frequency and then check out as normal.

Your subscription is easy to manage. You can change your next order date, select your frequency, or cancel a subscription by visiting ‘Manage Subscriptions’ located within your account.

After you subscribe, you can access the Subscriptions section in your account where you can manage your future orders, subscription items and account information.
We will place your subscription orders automatically according to your selected frequency, and you will only be billed on the day the order is processed. We will send you an email reminder before each subscription order. You will also receive email notifications regarding other important information related to your subscription account, such as if your item is discontinued or out of stock, if you cancel your subscription, and confirmation when an order is placed successfully.

You can cancel online at any time in the Subscriptions section of My Account. Select ‘Cancel’ on the subscription you would like to cancel, followed by the reason why. You will receive a confirmation email when your subscription has been canceled. Click here to log in to your account.

All subscription orders require a Paypal or credit card payment.

Product

A Luxe Gift includes both Noodle & Boo and other prestige brands that were especially curated for our luxury gift offerings.  These items cannot be discounted and do not qualify for special offers or promotional codes.  

Luxe Gift Return Policy - You may exchange or return "Luxe Gift" items within 30 days of purchase, with a receipt.  To qualify for an exchange or return, product must be in original packaging.  Items returned incomplete, altered, and/or damaged will not be refunded. Customer is responsible for return shipping costs. The refund is made with the same means of payment used by the customer for the initial sale. 

Complimentary Noodle & Boo samples are available through Baby Registries, Retailers and with online purchases.  You can also purchase a sample for $1.00 each. Shop Now.

Congratulations!  We are happy to offer a one-time gift to parents of twins, triplets, and other multiple births. To receive a gift, email or fax an image of either babies’ identification bracelets from the hospital or hospital certificates within 6 months from the date of birth.  Email – info@noodleandboo.com or Fax – 408.377.3406.

Philanthropy is at the heart of Noodle & Boo. We want to support causes that are important to our customers. Please provide details of the event/organization, click here. You will need to provide 501(c) information for the organization that would receive a donation from Noodle & Boo. For more information regarding our philanthropic outreach, please review our mission statement.

We are proud of all our retail partners. To locate a retail store near you, click here.

Other

Simply contact our customer service. Be sure to include the name, address and phone number of the store you'd like to recommend. As a special thank you, we will send you a discount code for your next purchase!

You may contact us directly at 888.400.5454 for more information. Additionally, our wholesale application can be completed online and we will send you company information and product samples.

Yes. Our concierge services cater to our clientele and their desire for gift-giving at its best. If you appreciate beautiful things and have an event that needs to be perfect, working with Noodle & Boo will be easy and delightful. We will assist you in creating elegant, one-of-a-kind gifts just for the occasion. Please contact us at 888.400.5454 for more information.

Being a Buddy allows you to receive special offers and limited time discounts available only through our website. You do not need to provide any additional information other than your e-mail address.